Thank you for being a Naish customer. We understand that having issues with your gear can be frustrating and inconvenient. If you would like assistance regarding a warranty claim due to defects in materials or workmanship, please fill out the form below, and we will do our best to get you taken care of in a fair and timely manner.
Naish offers a warranty to the original purchaser on products purchased through authorized Naish dealers.
The warranty period begins at the point of purchase (receipt required) and covers all manufacturing defects. Manufacturing defects are determined at Naish's discretion. If a problem is deemed a valid warranty claim, Naish will decide whether to repair or replace the product.
Naish warrants this product to be free from major defects in material or workmanship – to the original purchaser for a period of one year from the date of purchase. The warranty is valid only when this product is used for normal recreational activities and does not cover products used in rental or teaching operations. Naish will make the final warranty determination, which may require inspection and/or photos of the equipment, which clearly show the defect(s). If necessary, this information must be sent to the Naish distributor in your country–postage prepaid. Product may be returned only if a return authorization number (RAN) is given in advance by the Naish distributor. The RAN number must be clearly labeled on the outside of the package or it will be refused. If a product is deemed to be defective by Naish, the warranty covers the repair or replacement of the defective product only. Naish will not be responsible for any costs, losses, or damages incurred as a result of loss of use of this product. This warranty does not cover damage caused by misuse, abuse, neglect, or normal wear and tear including, but not limited to: punctures, rigging with other than Naish components, damage due to excessive sun exposure or damage due to over-inflation of the bladders, damage caused by improper handling and storage, damage caused by use in waves or shore break and damage caused by crashing the kite at high speed, or damage caused by anything other than defects in material and workmanship. This warranty is void if any unauthorized repair, change, or modification has been made to any part of the equipment. The warranty for any repaired or replaced equipment is good from the date of the original purchase only. The original purchase receipt must accompany all warranty claims. The name of the retailer and date of purchase must be clear and legible. There are no warranties that extend beyond the warranty specified herein.